Returns & Refunds

We hope you love THESE, but if something isn’t right with your order, we’re here to help.

Returns

Due to the perishable nature of our sweets and for food hygiene and safety reasons, we’re unable to accept returns or exchanges for change of mind.

This includes products that have been opened or unwanted products that are otherwise correctly supplied and in good condition.

Damaged, Faulty or Incorrect Orders

If your order arrives damaged, faulty, incorrect or not as described, please contact us as soon as possible after receiving your order.

Please include:

• Your order number

• A description of the issue

• Clear photos of the product and packaging

Once we’ve reviewed the issue, we’ll arrange an appropriate replacement or refund where applicable.

Please don't return any products to us unless we've specifically asked you to do so.

Refunds

Where a refund is approved, it will be issued to your original payment method. Please allow several working days for the refund to appear, depending on your bank or payment provider.

Your Statutory Rights

Nothing in this policy affects your statutory rights.

Need Help?

If there’s a problem with your order, please contact us and we’ll get it sorted.