Shipping policy
Shipping Policy
We want to get THESE to you as quickly as possible. Here’s everything you need to know about shipping your order.
Order Processing
Orders are processed as quickly as possible after they’ve been placed.
Once your order has been dispatched, you’ll receive a confirmation email with tracking information where available.
Orders placed over weekends or UK bank holidays may be processed on the next working day.
UK Delivery
Standard Delivery — £3.99
Estimated delivery: 2–4 business days
FREE Standard Delivery on orders of £30 or more
Estimated delivery: 2–4 business days
Free delivery is automatically applied at checkout when your order qualifies.
European Union Delivery
Standard International — £12.00
Estimated delivery: 2–11 business days
Available destinations will be shown at checkout.
International Delivery
Standard International — £12.00
Estimated delivery: 3–17 business days
We ship to selected international destinations. Available countries and delivery options will be shown at checkout.
Middle East Delivery
Express International — £12.00
Estimated delivery: 2–11 business days
Available destinations will be shown at checkout.
International Duties & Taxes
International orders may be subject to customs duties, import taxes or other charges when they arrive in the destination country.
Unless otherwise stated at checkout, these charges are the responsibility of the customer and are not included in our shipping fee.
Customs processing can occasionally cause delays that are outside of our control.
Delivery Times
All delivery times shown are estimates and begin from dispatch. While we’ll always do our best to get your sweets to you within the estimated timeframe, delays can occasionally happen with couriers, customs or during particularly busy periods.
Tracking Your Order
Where tracking is available, you’ll receive your tracking information by email once your order has been dispatched.
Please allow a little time for tracking information to become active after receiving your dispatch confirmation.
Incorrect Addresses
Please check your delivery address carefully before placing your order.
If you notice a mistake, email hello@thesesweets.com as soon as possible. We’ll do our best to make the change before your order is dispatched, but we can’t guarantee changes once an order has entered processing.
We cannot accept responsibility for orders delivered incorrectly where an incorrect or incomplete address was provided at checkout.
Lost or Delayed Orders
If your order hasn’t arrived within the expected delivery timeframe, check your tracking information first.
Still no THESE? Email hello@thesesweets.com with your order number and we’ll look into it for you.
Damaged Orders
If your order arrives damaged, please email hello@thesesweets.com as soon as possible.
Include your order number and clear photographs of the products and packaging so we can get it sorted as quickly as possible.
Questions?
For any questions about shipping or an existing order, contact:
Please include your order number where possible so we can help you quickly.